Taft attorney Simon Malko authored the article “Active Listening: An Indispensable Skill in Dispute Resolution,” published in The Daily Report. Malko discusses how active listening techniques, such as mirroring and summarizing, can help mediators and attorneys build trust, better understand opposing positions, and overcome the emotional barriers that often arise in disputes.
Read the article here (subscription required).
Simon is a veteran attorney who blends deep legal expertise with business leadership to provide clients with practical solutions to challenging issues. Simon is also a registered mediator with the Georgia Office of Dispute Resolution. In his role as a neutral, he is one of few people who can speak the language of lawyers, insurers, and clients, and help them find effective resolutions to commercial disputes without lengthy and costly litigation.