Inspector General Issues Report On Telehealth Services During Pandemic

Recently, the Office of Inspector General ("OIG") for the Department of Health and Human Services published its Report on Medicare Telehealth Services During the First Year of the Pandemic: Program Integrity Risks (OEI-02-20-00720).

OIG's report describes providers' billing for telehealth services and identifies ways to safeguard Medicare from fraud, waste and abuse related to telehealth. OIG determined this information can help CMS, Congress and other stakeholders determine what safeguards may be needed as they consider permanent changes to telehealth policies in Medicare.

OIG identified 1,714 providers whose billing for telehealth services during the first year of the pandemic poses a high risk to Medicare. These providers billed for telehealth services for about half a million beneficiaries. They received a total of $127.7 million in Medicare fee-for-service payments. OIG expressed concerns the providers they identified as having "concerning billing" may be billing for telehealth services not medically necessary or that were never provided.

In its recommendations to CMS, OIG recommended targeted oversight of telehealth services, including:

1. strengthening monitoring and targeted oversight of telehealth service,
2. providing additional education to providers on appropriate billing for telehealth services,
3. improving the transparency of "incident to" services when clinical staff primarily delivered the telehealth service,
4. identifying telehealth companies that bill Medicare, and
5. following up on the providers identified in this report.

CMS concurred with the recommendation to follow up on the providers identified in this report, but CMS did not explicitly indicate whether it concurred with the other four recommendations.

OIG's Sept. 7 Report and additional telehealth resources can be accessed at these links on OIG's website:

• Read the Full Report
• Watch the Related Video
• View the Related Infographic
• Visit the Telehealth Featured Topics Webpage

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.