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Increasingly, organisations with existing Shared Services
operations are asking questions such as: How are we really doing?
How do we stack up against leading practices? What areas should we
improve? Our Shared Services Maturity Approach offers a means to
help you answer some of these inquiries by combining a
comprehensive maturity model with an objective diagnostic
methodology and quantitative opportunity assessment. Through the
assessment, you can gain a quick, high-level snapshot of how your
Shared Services Organisations's (SSO) capabilities compare to
effective Shared Services practices and identify potential ways in
which to improve customer satisfaction and operational
efficiency.
The maturity model assesses SSOs on four dimensions and twenty
capability areas including:
The Shared Services Maturity Approach can be used to gauge the
current level of capability within individual or multiple centres
and/or the entire organisation.
Each assessment should yield prioritised, improvement
recommendations that can assist you in your efforts to drive
broader business value from your SSO.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
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