United States:
Your Store Is Gross! How Recent Cases, The FTC, And State Consumer Protection Laws Can Impact A Franchise System's Response To Negative, Defamatory, Or Fake Online Reviews
05 June 2015
Fox Rothschild LLP
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Online reviews drive business. They have a powerful, lasting
impact but people are more likely to share their negative reviews.
While 45 percent of people use social media to share bad customer
services experiences, only 30 percent use social media to share
good customer experiences.
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