Luxembourg: Robotic Process Automation: From Concept To Working Tool

Last Updated: 27 August 2019
Article by Philippe Bovy

Most Popular Article in Luxembourg, September 2019

In recent years, we've seen many organizations initiate proofs of concept for their AI initiatives. The drive is there to address business challenges using advanced technology, often with robotic process automation (RPA) in scope—but success, for many, is elusive. Why?

As a first observation, many organizations fail to recognize that the gulf between a proof of concept and an enterprise-wide solution is huge. They often underestimate the skills needed to scale up effectively.

The reason for this may be a misconception that RPA can be simply onboarded without the need for IT or any deep changes to the business, a belief that results when RPA vendors, eager to sell their product, say their technology can be easily installed and used by any businessperson. Many organizations have consequentially fallen into the same trap as ten years ago, when cloud services were purchased by businesses without IT involvement, creating what IT organizations now call "shadow IT". While many try to avoid this by setting up centers of expertise to better match technologies to business needs, these centers tend to end up existing in vacuums, failing to incorporate enterprise architecture standards on the one side, with IT guidelines and processes on the other.

Common mistakes at a more granular level

Three mistakes tend to recur when it comes to RPA platforms:

  • Design: Most proofs of concepts take a "freestyle" approach, ignoring the constraints of the production environment. Thus, while running on a single machine, the proof of concept doesn't incorporate advanced features that will eventually be required in production (queuing, security access, etc.) As a consequence, a "copy/paste" approach when moving to the production phase introduces problems that were not foreseen or tested for.
  • Scaling: The technical architecture supporting the proof of concept might not be rightly sized for production. A typical error is just to assume that an increased workload of x% will require, on a linear scale, x% more infrastructure—but it's not as simple as that. There are non-computing aspects to remember too, such as not to underestimate input–output needs.
  • Monitoring: The new environments of RPA platforms can also create nightmares for operations teams. Part of the problem is a misconception that RPA is error-proof, leading to a less rigorous check for problems (in the form of special cases or exceptions) in the proof of concept. These issues then become very apparent in production—and come as a shock.

Better to be safe than sorry

It takes a task force to ensure that the RPA deployment will be fully predictable. Such a task force should be put in place while the proof of concept is still in progress, combining representatives from the center of excellence, the business side, and IT. Its objectives should be:

  • to learn the entire proof of concept, and then design an RPA platform using the current IT operations context, leveraging enterprise IT architecture and the existing processes framework for IT service operation (e.g. incident management, configuration management)
  • to identify which supporting environments (Dev, UAT, Prod) are needed as part of the software development lifecycle—in other words, how RPA will fall within DevOps framework—and to align testing scenarios
  • to assess how well the target operating model (e.g. its processes and toolsets) can monitor and manage RPA components; it's crucial to get the right tool for monitoring bots and to define both what will be made automatic and which procedures are needed to restart the bots (when required)—log analyses of bot performance should be implemented as well for any business-critical applications
  • to identify relevant skillsets and new roles required across the RPA "value chain"

Conclusions

We have seen a lot of procrastination in RPA implementation: action is delayed, critical questions go unaddressed, and enterprise-wide deployment doesn't happen. A lack of confidence usually comes from a lack of knowledge, meaning that step one is understanding the technology and what its implementation really entails—from the business side and IT alike.

When figuring out how to develop the capability and infrastructure necessary to support scaled RPA deployment, organizations must also remember that RPA will, by default, require more agility. This is because implementing new processes will happen much faster with the new system.

Without the right structure and governance, an RPA project will fail. Ultimately, organizations need an appetite for long-term investment if they hope to deploy their disruptive technologies meaningfully on a broad scale.

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

To print this article, all you need is to be registered on Mondaq.com.

Click to Login as an existing user or Register so you can print this article.

Authors
 
Some comments from our readers…
“The articles are extremely timely and highly applicable”
“I often find critical information not available elsewhere”
“As in-house counsel, Mondaq’s service is of great value”

Related Topics
 
Related Articles
 
Up-coming Events Search
Tools
Print
Font Size:
Translation
Channels
Mondaq on Twitter
 
Mondaq Free Registration
Gain access to Mondaq global archive of over 375,000 articles covering 200 countries with a personalised News Alert and automatic login on this device.
Mondaq News Alert (some suggested topics and region)
Select Topics
Registration (please scroll down to set your data preferences)

Mondaq Ltd requires you to register and provide information that personally identifies you, including your content preferences, for three primary purposes (full details of Mondaq’s use of your personal data can be found in our Privacy and Cookies Notice):

  • To allow you to personalize the Mondaq websites you are visiting to show content ("Content") relevant to your interests.
  • To enable features such as password reminder, news alerts, email a colleague, and linking from Mondaq (and its affiliate sites) to your website.
  • To produce demographic feedback for our content providers ("Contributors") who contribute Content for free for your use.

Mondaq hopes that our registered users will support us in maintaining our free to view business model by consenting to our use of your personal data as described below.

Mondaq has a "free to view" business model. Our services are paid for by Contributors in exchange for Mondaq providing them with access to information about who accesses their content. Once personal data is transferred to our Contributors they become a data controller of this personal data. They use it to measure the response that their articles are receiving, as a form of market research. They may also use it to provide Mondaq users with information about their products and services.

Details of each Contributor to which your personal data will be transferred is clearly stated within the Content that you access. For full details of how this Contributor will use your personal data, you should review the Contributor’s own Privacy Notice.

Please indicate your preference below:

Yes, I am happy to support Mondaq in maintaining its free to view business model by agreeing to allow Mondaq to share my personal data with Contributors whose Content I access
No, I do not want Mondaq to share my personal data with Contributors

Also please let us know whether you are happy to receive communications promoting products and services offered by Mondaq:

Yes, I am happy to received promotional communications from Mondaq
No, please do not send me promotional communications from Mondaq
Terms & Conditions

Mondaq.com (the Website) is owned and managed by Mondaq Ltd (Mondaq). Mondaq grants you a non-exclusive, revocable licence to access the Website and associated services, such as the Mondaq News Alerts (Services), subject to and in consideration of your compliance with the following terms and conditions of use (Terms). Your use of the Website and/or Services constitutes your agreement to the Terms. Mondaq may terminate your use of the Website and Services if you are in breach of these Terms or if Mondaq decides to terminate the licence granted hereunder for any reason whatsoever.

Use of www.mondaq.com

To Use Mondaq.com you must be: eighteen (18) years old or over; legally capable of entering into binding contracts; and not in any way prohibited by the applicable law to enter into these Terms in the jurisdiction which you are currently located.

You may use the Website as an unregistered user, however, you are required to register as a user if you wish to read the full text of the Content or to receive the Services.

You may not modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, link, display, or in any way exploit any of the Content, in whole or in part, except as expressly permitted in these Terms or with the prior written consent of Mondaq. You may not use electronic or other means to extract details or information from the Content. Nor shall you extract information about users or Contributors in order to offer them any services or products.

In your use of the Website and/or Services you shall: comply with all applicable laws, regulations, directives and legislations which apply to your Use of the Website and/or Services in whatever country you are physically located including without limitation any and all consumer law, export control laws and regulations; provide to us true, correct and accurate information and promptly inform us in the event that any information that you have provided to us changes or becomes inaccurate; notify Mondaq immediately of any circumstances where you have reason to believe that any Intellectual Property Rights or any other rights of any third party may have been infringed; co-operate with reasonable security or other checks or requests for information made by Mondaq from time to time; and at all times be fully liable for the breach of any of these Terms by a third party using your login details to access the Website and/or Services

however, you shall not: do anything likely to impair, interfere with or damage or cause harm or distress to any persons, or the network; do anything that will infringe any Intellectual Property Rights or other rights of Mondaq or any third party; or use the Website, Services and/or Content otherwise than in accordance with these Terms; use any trade marks or service marks of Mondaq or the Contributors, or do anything which may be seen to take unfair advantage of the reputation and goodwill of Mondaq or the Contributors, or the Website, Services and/or Content.

Mondaq reserves the right, in its sole discretion, to take any action that it deems necessary and appropriate in the event it considers that there is a breach or threatened breach of the Terms.

Mondaq’s Rights and Obligations

Unless otherwise expressly set out to the contrary, nothing in these Terms shall serve to transfer from Mondaq to you, any Intellectual Property Rights owned by and/or licensed to Mondaq and all rights, title and interest in and to such Intellectual Property Rights will remain exclusively with Mondaq and/or its licensors.

Mondaq shall use its reasonable endeavours to make the Website and Services available to you at all times, but we cannot guarantee an uninterrupted and fault free service.

Mondaq reserves the right to make changes to the services and/or the Website or part thereof, from time to time, and we may add, remove, modify and/or vary any elements of features and functionalities of the Website or the services.

Mondaq also reserves the right from time to time to monitor your Use of the Website and/or services.

Disclaimer

The Content is general information only. It is not intended to constitute legal advice or seek to be the complete and comprehensive statement of the law, nor is it intended to address your specific requirements or provide advice on which reliance should be placed. Mondaq and/or its Contributors and other suppliers make no representations about the suitability of the information contained in the Content for any purpose. All Content provided "as is" without warranty of any kind. Mondaq and/or its Contributors and other suppliers hereby exclude and disclaim all representations, warranties or guarantees with regard to the Content, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. To the maximum extent permitted by law, Mondaq expressly excludes all representations, warranties, obligations, and liabilities arising out of or in connection with all Content. In no event shall Mondaq and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of the Content or performance of Mondaq’s Services.

General

Mondaq may alter or amend these Terms by amending them on the Website. By continuing to Use the Services and/or the Website after such amendment, you will be deemed to have accepted any amendment to these Terms.

These Terms shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute which may arise out of or in connection with these Terms. If you live outside the United Kingdom, English law shall apply only to the extent that English law shall not deprive you of any legal protection accorded in accordance with the law of the place where you are habitually resident ("Local Law"). In the event English law deprives you of any legal protection which is accorded to you under Local Law, then these terms shall be governed by Local Law and any dispute or claim arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts where you are habitually resident.

You may print and keep a copy of these Terms, which form the entire agreement between you and Mondaq and supersede any other communications or advertising in respect of the Service and/or the Website.

No delay in exercising or non-exercise by you and/or Mondaq of any of its rights under or in connection with these Terms shall operate as a waiver or release of each of your or Mondaq’s right. Rather, any such waiver or release must be specifically granted in writing signed by the party granting it.

If any part of these Terms is held unenforceable, that part shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the Terms shall continue in full force and effect.

Mondaq shall not incur any liability to you on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control of Mondaq. Such events, occurrences or causes will include, without limitation, acts of God, strikes, lockouts, server and network failure, riots, acts of war, earthquakes, fire and explosions.

By clicking Register you state you have read and agree to our Terms and Conditions