In the last few years, MDL have experienced significant savings in our Telco expenditure, near an average 40% per month. How? It started out of a conversation with our client Jeremy, CEO of Reedify. After a brief chat with MDL's CEO Shane, Jeremy thought he might be able to find some savings and recover some incorrect charges. Until this time, the process for reversing incorrect charges had been managed internally, and the administrative imposition was both labour intense and inconvenient. With no upfront costs, it was an easy decision to proceed to trial.
The team at Reedify exceeded our expectations, achieving good savings, with minimal input from our team to get the job done. Reedify reduced MDL's telco invoices by an average of 40%, which has totalled nearly $360K over three years:
Cumulative telco savings June 2018 – 2021
Reedify also engaged in two major dispute and mediation projects for MDL with Telstra, with the first occurring in 2017 which resulted in more than $150K worth of credits and compensation for issues backdating to 2014 (previous 3 years). The compensation resolution also enabled significant cost savings to occur through a renegotiation of services and agreements, facilitated by Reedify's Strategic Consulting & Optimisation services.
More recently we engaged Telstra to implement a network transformation project, in conjunction with our IT partner, appointing Reedify to oversee the project. Implementation was relatively successful, but we noticed a significant discrepancy when comparing our quotes with Telstra account charges. Again, Reedify forensically identified 14 errors totalling more than $65K in disputed items. Reedify organised the dispute report and issue register for Telstra on our behalf, which has been accepted and is now being resolved – we expect to see full offer of compensation.