Based on a global survey of investment bankers, private equity
companies, and financial analysts, Deloitte's study
The Leadership Premium: How companies win the confidence of
investors puts a quantitative metric on the effectiveness of
leadership to help businesses understand the impact that leadership
can have on their performance and market value.
The report reveals that the quality of senior
leadership—including core capabilities as well as
personal qualities such as honesty and integrity—has a
direct, and measurable, impact on analysts' assessments of
whether companies have been successful and will be successful in
More than 50 percent of stock market analysts surveyed routinely
factor leadership into their valuations—and 80 percent
award a premium for particularly effective senior teams.
The report indicates that analysts look for three core
components when assessing an organisation's leadership
Strategic clarity – a clear vision of what the
organisation needs to achieve.
Successful execution – proven ability to meet
A culture of innovation – commitment to enterprise;
an environment for ideas.
In addition, analysts look for two attributes that support these
components: effective corporate governance and effective leadership
One of the greatest challenges facing employers today is finding and keeping good employees. This article describes some effective employee retention strategies that will help you retain good staff and develop a stable workforce.
Strategic planning is crucial to profitable business growth, but companies typically realise only about 63% of their business strategy's potential financial value because of defects and breakdowns in strategic planning and implementation.
In the last two decades customer support and the contact centre have changed radically. Fading into the distance is the old world of crackly telephone lines and stamped self-addressed envelopes, and coming towards us at full speed is a brave new one, with more ways of getting in touch, a more demanding customer, and an ever closer link between service, sales and marketing meaning that providing a great experience is more critical than ever.
Our December 2012 report, Telecare and telehealth – a game changer for health and social care, provided a synopsis of the available evidence on the costs and benefits of telehealth and came out firmly in support of the NHS needing to use such technology in its interface with service users.
Ehrlich, Isaac, Georges Gallais-Hamonno, Zhiqiang Liu and Randall Lutter (1994), ‘Productivity
Growth and Firm Ownership: An Analytical and Empirical Investigation’, The Journal of Political
Economy, 102 (5), pp. 1006-1038.
Gassner, Katharina, Alexander Popov and Nataliya Pushak (2009) Does private sector participation
improve performance in electricity and water distribution?, Washington DC:
The World Bank.
Holder, Stuart and Helen Smith (2012), "Privatization: could the benefits seen in
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