The Consumer Financial Protection Bureau ("CFPB") Ombudsman detailed the agency's internal engagement and outreach initiatives in a 2018 Annual Report titled Advocating for Fair Process in Consumer Financial Protection.

The CFPB highlighted the following:

  • outreach focused on stakeholder engagement;
  • engagement at consumer conferences;
  • outreach through a nationwide stakeholder teleconference series;
  • introduction of a leadership "inreach" program; and
  • development of a webinar on the agency's telephone contact center.

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