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Searching Content indexed under Consumer Law by Deloitte ordered by Published Date Descending.
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1
The FCA Consults On Remedies To Engage And Protect Consumers Accessing Their Pensions
The FCA launched its Retirement Outcomes Review (ROR) Market Study in June 2016, in order to explore how the retirement income market had changed since pension freedoms were introduced in April 2015 ...
UK
14 Aug 2018
2
FCA Introduces The Directory
On 4 July 2018, the Financial Conduct Authority (FCA) issued a Consultation Paper (FCA's CP 18/19), setting out its plans to introduce a new Directory.
UK
3 Aug 2018
3
The FCA's Verdict On Free-If-In-Credit Banking And Its Consequences For Vulnerable Consumers
Our previous blog on the FCA's Strategic Review of Retail Banking Business Models (the Strategic Review), analysed the review's focus on the free-if-in-credit ("FIIC") banking model ...
UK
25 Jul 2018
4
The FCA's High Cost Credit Review: Action To Protect Vulnerable Consumers
The FCA has for a number of years voiced its concerns and expectations over consumer vulnerability.
UK
25 Jul 2018
5
The Brexit Consumer
In this edition of The Deloitte Consumer Review, we focus on how the EU referendum and the ongoing Brexit negotiations are impacting consumers' confidence ...
European Union
16 Jan 2018
6
The Brexit Consumer- The Deloitte Consumer Review
In this edition of The Deloitte Consumer Review, we focus on how the EU referendum and the ongoing Brexit negotiations are impacting consumers' confidence, spending and behaviour.
UK
4 Jan 2018
7
The Brexit Consumer - The Deloitte Consumer Review
In this edition of The Deloitte Consumer Review, we focus on how the EU referendum and the ongoing Brexit negotiations are impacting consumers' confidence, spending and behaviour.
UK
6 Dec 2017
8
An Introduction To The FCA's Focus On Vulnerable Consumers
The importance the FCA places on protecting vulnerable consumers has become increasingly clear with the recent publication of its Financial Lives and draft FCA Mission: Our Future Approach to Consumers documents.
UK
23 Nov 2017
9
Mobile Consumer Survey 2017: The UK Cut
The smartphone is a mere decade old, and with every year has become ever more integral to people's lives.
UK
13 Oct 2017
10
Customer Loyalty: A Relationship, Not Just A Scheme
In this edition of The Deloitte Consumer Review, we are revisiting a theme explored in our 15th edition: the challenge businesses have in delivering a positive customer experience.
UK
1 Aug 2017
11
Localism Vs Globalisation, More Complex Than It Looks
Western politics has developed a more nationalist character in recent years. In Europe populist parties claim to champion national interest against globalisation while in the US Bernie Sanders...
UK
22 May 2017
12
Digital Predictions 2017 - The Deloitte Consumer Review
In the latest edition of The Deloitte Consumer Review, Digital Predictions 2017, we focus on six digital technology trends that will accelerate disruption in the consumer market in 2017.
UK
27 Mar 2017
13
CX Marks The Spot: Rethinking The Customer Experience To Win (Video Content)
Consumers now expect a bespoke, fluid experience when shopping. This experience is defining successful business models, but how can businesses predict what consumers want?
UK
16 Dec 2016
14
Passion For Leisure
The Passion for Leisure report launched in July 2016 and shares findings from Q1 2016 on the state of the leisure sector.
UK
10 Nov 2016
15
Will Consumers Ever Be Interested In The Smart Home?
The Internet of Things is picking up pace in a variety of different areas – smart cities, healthcare and the workplace are all starting to benefit from the use of internet-connected sensors and the data they transmit.
UK
26 Sep 2016
16
What Brexit Might Mean For UK Travel - ABTA And Deloitte Report
On 23 June 2016, the UK public will have an important decision to make: Should the United Kingdom remain a member of the European Union (EU), or leave it?
UK
16 Jun 2016
17
The Deloitte Consumer Tracker Q1 2016 - Consumer Confidence Pauses Due To Wider Uncertainty
The latest Deloitte Consumer Tracker shows a fall in consumer confidence in the first quarter of 2016, a sign of a degree of caution returning to the consumer sector.
UK
31 May 2016
18
Consumer Product Trends - Navigating 2020
Consumer product companies face a confluence of rapidly evolving technologies, consumer demographic shifts, changing consumer preferences, and economic uncertainty.
UK
24 Feb 2016
19
The Deloitte Consumer Review - Consumer Data Under Attack: The Growing Threat Of Cyber Crime
Welcome to the latest edition of the Deloitte Consumer Review. This edition focuses on cyber crime and security for consumer businesses.
UK
19 Jan 2016
20
Complaints Handling: Understanding Vulnerability
Defining vulnerability and ensuring staff understand and apply the definition has long presented a challenge to firms.
UK
8 Jan 2016
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